Updates to the review posted by author:
Original review:
Update:
I finally received an email on 1/13/12 informing me that the item was shipped out that day via priority mail. I still didn't get the dvd set until the 20th and it came, not in a jiffy bag or anything with padding for protection, but simply in a poly-bag. There are minor dents on the box but it's not even worthwhile to complain. What a third-rate e-tailer, never again!
I finally received an email on 1/13/12 informing me that the item was shipped out that day via priority mail. I still didn't get the dvd set until the 20th and it came, not in a jiffy bag or anything with padding for protection, but simply in a poly-bag. There are minor dents on the box but it's not even worthwhile to complain. What a third-rate e-tailer, never again!
Feb 14, 12:37 PM
I placed an order for a DVD set in Novbember". The order confirmation indicates the item will be shipped within 6 business days/. 3 weeks have passed and still the order details says "in process?." I emailed them and received a response after more than a week:. After 4 days of waiting I called instead and was told the item was on backorder, no estimate of when it's available?. Amazing that no email letting customers know it's on backorder and no idea when it will be available.. What company doesn't know when their OWN products will be available?!? And yet, when I go to the product page, it does NOT say the item is on backorder or sold out but that it will ship within 10 business days". Something fishy is going on here?. Just an awful e-commerce site and customer service. 129007a
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